Refund Policy

Last updated: July 4, 2026

Overview

At Kougouleu, we stand behind our service. If you're not satisfied with your subscription, we offer a straightforward refund policy designed to be fair to both our customers and our business.

30-Day Money Back Guarantee

If you subscribe to any of our paid plans (Pro or Business), you have 30 days from the date of your initial purchase to request a full refund. This applies to your first month of service only.

Refunds apply to your initial subscription charge
This offer applies once per customer account
You must request the refund within 30 days of purchase
Your account will be cancelled upon refund processing

How to Request a Refund

To request a refund within the 30-day period, please contact our support team at [email protected] with:

Your account email address
Your reason for requesting a refund
Your invoice or receipt information

Our team will review your request and process it within 5 business days. Refunds will be credited back to your original payment method.

Subscription Cancellation

You can cancel your subscription at any time. Once cancelled:

You will retain access to your account until the end of your current billing period
No refund will be issued for the remaining portion of your billing period
Your websites will remain accessible after cancellation (if on a paid plan)
You can reactivate your subscription at any time by upgrading again

Non-Refundable Items

The following are not eligible for refunds:

Domain registration or renewal fees (managed through third-party registrars)
Charges for usage beyond your plan limits
Subscriptions cancelled after the 30-day window
Credits or promotional offers applied to your account

Billing and Payment Issues

If you believe you've been charged in error or have concerns about a charge to your account, please contact us immediately at [email protected]. We'll investigate and resolve the issue as quickly as possible.

Changes to This Policy

Kougouleu reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Continued use of the service after changes constitutes acceptance of the new policy.

Contact Us

For refund requests or billing questions, please contact our support team:

Kougouleu Support

Email: [email protected]

Website: kougouleu.com

Privacy Terms Cookies Refund Policy Contact

30-Day Money Back Guarantee

If you subscribe to any of our paid plans (Pro or Business), you have 30 days from the date of your initial purchase to request a full refund. This applies to your first month of service only.

Refunds apply to your initial subscription charge

This offer applies once per customer account

You must request the refund within 30 days of purchase

Your account will be cancelled upon refund processing

How to Request a Refund

To request a refund within the 30-day period, please contact our support team at [email protected] with:

Your account email address

Your reason for requesting a refund

Your invoice or receipt information

Our team will review your request and process it within 5 business days. Refunds will be credited back to your original payment method.

Subscription Cancellation

You can cancel your subscription at any time. Once cancelled:

You will retain access to your account until the end of your current billing period

No refund will be issued for the remaining portion of your billing period

Your websites will remain accessible after cancellation (if on a paid plan)

You can reactivate your subscription at any time by upgrading again