Les bijoux d’Ornella

Delivery & FAQ Center

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Transit & Speeds

UK Delivery Information

We partner with Royal Mail and DPD to ensure your Christian-inspired items reach you safely and efficiently.

Standard Delivery

£3.95 or FREE over £50

  • 2–3 working days delivery time
  • Royal Mail Tracked service

Next-Day Courier

£6.95

  • Next working day (order before 1pm)
  • DPD SMS with 1-hour delivery slot

European Shipping

£12.95

  • 5–7 working days transit time
  • Fully tracked international service
Common Questions

Frequently Asked Questions

Find swift responses to common inquiries about placing orders, making payments, handling returns, and checking product availability.

We offer a 30-day refund policy. Items must be returned unused, in their original packaging, and in a resaleable condition. The customer is responsible for return shipping costs unless the item is faulty.

Yes, we deliver to most European countries, with deliveries taking 5–7 working days. Import duties, local taxes, and administrative fees may apply, to be paid by the recipient.

Once your order has been dispatched, we will email you a shipping confirmation containing a tracking link. You can use this link to check the status of your parcel directly on the courier's tracking portal.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. If card payment is not available, we support order enquiries with manual bank transfer settlement.